Refund policy

At Bugs and Beads, we want your experience with us to be a pleasant one - which is why we've made our returns policy as simple as possible. And if for some reason things don't go quite to plan, we have a dedicated customer service team to make everything right again!

Please note: We cannot issue credits or refunds unless you have first spoken to a Bugs and Beads representative at info@bugsandbeads.com, as we need to issue you with a returns number and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).

Returns Terms & Conditions

- We accept returns up to 14 days from you receiving your parcel, providing it is unworn, unwashed, unused, and in original condition with all labels/tags attached (including packaging). 

- Items returned after that period may not qualify for a refund. 

- For health reasons, we do not accept returns on the purchase of earrings unless exhibiting a genuine manufacturing fault. Please make your selections carefully, and double-check your order before submitting.

- You can return your order for a refund, exchange or store credit.

- The customer is responsible for the cost of an items return, unless there was an error on our behalf.

- A Bugs and Beads customer service representative must be contacted before returning goods. We can only offer refunds when we receive the products.